Solution continued
©2021 Viewpoint, Inc. All Rights Reserved.
"All of the information they need is
right at the techs' fingertips without
having to call anyone in the back
office..."
— Chris Betlach, IT Director, UMC
Vista Field Service:
On the service management side, the cloud enabled UMC to
implement a mobile work order solution that simplifies service
management workflows, while enabling and empowering
service technicians in the field.
Vista Field Service provides technicians with all the information
they need to complete their work for the day, and instantly
pushes data about what work was done back to the office—all
via their smartphone. The easy-to-use mobile interface enables
fast adoption for technicians, allowing them to work quickly
and efficiently while on the go. Whether looking up work site
equipment and historical information, adding and tracking
additional inventory or costs needed, or capturing electronic
signatures from customers to approve work or sign off on
completed work, the real-time workflows ensure jobs move
faster, bills are issued and paid quicker, and customers are
happier.
For Betlach, that's key to improving the company's service
workflows and commitment to client satisfaction. "Service
is a significant component of our business," he noted. "There
are around 40 techs and they're all using Vista Field Service
daily. We have two dispatchers that do the work order setup
and scheduling in the back office. We went live with Vista Field
Service this past January, moving away from a third-party
solution."
©2022 Viewpoint, Inc. All Rights Reserved.
10
