Solution continued
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Betlach said that UMC's service dispatchers can now
communicate work order information directly to the field. "All
of the information they need is right at the techs' fingertips
without having to call anyone in the back office," he said.
He added that UMC is now also able to easily create detailed
reports for its customers that summarize their equipment, the
work that's been done, costs and more. "One of the reports
we've done for clients is EPA tracking. For compliance reasons,
we are required to track the refrigerant going into and out of a
system. We're able to do that on a per-equipment basis and roll
it up to the site level," he said.
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