Challenge continued
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The outdated software made it difficult to do the
work they needed within the system. "We were using
Excel for an awful lot of things," Stevens said, "which
meant that management didn't have access to that
information. Our billing was completely done in Excel.
They would enter the bill in receivables manually. But
the detail of the billing was on Excel."
Hatzel & Buehler also experienced challenges
keeping all nine of its branch offices connected to
the same software. Because each was on different
on-prem instances of the software, it was difficult to
communicate between branches.
"When you have nine branch offices trying to get to
the software and you're relying on the internet at this
location or the power at this location, that can be a
pain," said Rob Conrad, Hatzel & Buehler's IT director.
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