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Challenge
Organisationally, Mace faced the common challenge
of managing multiple contractors of varying sizes
during projects, mainly the challenge of working
across different sets of data. Mace wanted to
improve the speed of its communication and defect
management operations, as well as jettison manual
processes to gain greater efficiency.
Using old processes, snags couldn't be captured
in real time as they had to be manually recorded
and taken back to the office to type up and allocate
to the necessary contractor. This delay inevitably
led to other potential project delays and increased
errors overall. Benchmarking is also a vital part of
defect management and typically takes place at
the review stage of any contractors work. Mace
wanted to improve this function as its paper-based
system was making it harder to have consistent
quality benchmarking, therefore they were having
problematic handovers.
Field View is really helpful
—not just for me, but it makes
contractors' lives easier, not
reading paper copies and
matching photos to notes.
— Freddie Maxwell-Hart,
Construction Manager, Mace
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