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Before
• Process inefficiencies caused by pen and paper systems
• Poor document control
• Poor communication
• Delays in feedback on defects resulted in project delays
• Inconsistent benchmarking
After
• Improved defect management and quality assurance
• Improved benchmarking
• Simplified process for contractors
• Communicated snags in real time to contractors
• Improved accuracy of reporting
• Saved time, which previously would have been spent
on manual processes
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