Service Management

Viewpoint Service Management delivers integrated work order management for more efficient processing of service and small job work.

Benefits include:

  • Simplified work order creation
  • Flexible work order scheduling
  • Easily capture costs on completed work
  • Flexible, multiple work order billing
  • Streamlined tracking maintenance on equipment
  • Easily facilitate renewals
  • Simple, flexible billing for customer requirements

Features include:

  • Easily and quickly enter work orders in the system and create or change work orders as needed.
  • Flexible scheduling for one or more technicians for a work order; easily re-schedule as needed, track trip progress and completion.
  • Once work is completed and approved, review for accuracy and bill in a timely fashion.
  • Experience flexibility in partial billing and the ability to bill a work order more than once or bill more than one work order at a time. Easily identify work orders for review and bill all at once if needed.
  • Define a maintenance schedule and the tasks to be performed for each piece of equipment on-site.
  • Receive early notification of expiring agreements to effortlessly initiate the renewal process.
  • Flexibility to bill your customers as they require, whether annually, monthly or on a customized schedule. Allows for periodic billing from a service agreement and/or at time of service from a work order.